Categories
Patrakar types

Security? Who’s that?

Fresh out of a serial bomb blast strike in Hyderabad, you’d think the police everywhere would wise up, right? Wrong.
by Vrushali Lad | vrushali@themetrognome.in

Correct me if I’m wrong, but it seems to me that the police are a bunch of dodos. What else could explain what I’m about to describe next? And, trust me, this has happened before as well.

A few days ago, I was looking for a Borivli-bound train at Churchgate station. If you’ve been to Churchgate station, you’ll know it is characterised by three things: its subway, its Wimpy restaurant right opposite the public restrooms, and the benches on which bored policemen and policewomen sit and chat with each other, occasionally taking down details and checking bags of random commuters.

It was to two of these policemen that a scared-looking young man, probably on his way home from work as well, ran up to, breathless with excitement. “Sahab, wahan ek bag pada hai! (Sir, there’s a bag lying there!),” he said, pointing in the direction of Platform 4. His face was flushed, and I noticed a tremble in his hands. “Please come with me,” he implored the two cops.

To his chagrin, the two cops merely glanced at each other sleepily. “Tu jayega ki main jaoon?” one asked the other. (I swear I am not kidding). As if by some tacit consent – one of them probably owed the other some small debt – the sleepier of the two rumbled to his feet. “Chalo,” he said to the young man.

I followed the two to see what would happen next. If there was an unidentified bag with a potential bomb in it, I wanted to witness the action.

The cop followed the young man, unhurried and supremely bored. The young man, meanwhile, raced ahead looking for the spot that he had seen the bag in. When he found it, his face lit up with the glow of achievement – he was, after all, rendering a great public service by pointing out unidentified baggage, which is what public service announcements exhort us commoners to do all the time.

The bag was finally found, and I confess my heart sank when I saw it. A black rucksack, placed next to a pillar, adjacent to Platform 4. It was bulky and could have held practically any kind of explosive. The young man pointed at it and backed away, eyes wide.

The cop, whose name should ideally figure in next year’s Gallantry Awards list, nonchalantly approached the bag, and I swear I am still not kidding – poked it with a finger, then pulled open a zipper and started rummaging through its contents.

The young man backed away, horror written all over his face. With a last look at the cop happily emptying the bag of its contents  (a few books, some loose papers, an ID card, stray stationery), he walked away and soon melted into the crowds. I wanted to stop him and tell him to not be horrified. Because I have seen cops do exactly the same thing every time a citizen points out suspicious baggage on railway platforms or on the streets or inside trains – they start by tapping the baggage with their lathis, then poke and prod with their fingers, then empty out its contents before pronouncing, “Kuchh nahin hai ismein.”

At the risk of sounding extremely uncharitable, if there ever is a time for a bomb to go off, that time is when a lazy, foolish policeman approaches suspicious baggage and starts poking it. Too bad we citizens are not empowered to call the bomb squad ourselves.

Vrushali Lad is a freelance journalist who has spent several years pitching story ideas to reluctant editors. Once, she even got hired while doing so.

(Picture courtesy stockpicturesforeveryone.com. Image used for representational purpose only)

Categories
Trends

Security beyond hotel buildings and guest rooms

Post 26/11, security levels in city hotels are changing. They now factor in contingency plans to deal with terrorism too.
by Mehernosh Pithawalla

The whole concept of security at star hotels is undergoing a paradigm shift today. Earlier it was only about guarding property, whereas now, there is additional focus on fire safety, operational security, guest and employee security, as well as the need for contingency plans to deal with terrorist threats and abnormal crisis situations.

Security officers have to think beyond the buildings and guest rooms. Total security plans have to be drawn up to cover the perimeters, guard rooms, the gardens, illumination, all entry points, reception facilities, vulnerable equipment and power facilities, the regular staff and those of suppliers and contractors, and maintenance of the intrusion and fire detection systems. One of the top 10 global issues and challenges in the hospitality industry is the uncertainty in safety and security.

We do come across incidents of how hotels are coming under threat by anti-social elements. Due to this increased vulnerability, hotels are also now beefing up their security systems. Travellers are also now more aware and more concerned about their safety. Hotels are now looking at more than just CCTVs, alarm systems and swipe cards for security. Technology is opening new doors to hotel safety, and the way we navigate hotels is set to change in the near future. Improved biometric systems, RFID cards, CCTVs with enhanced features are all security products that have become more advanced and more sensitive to impending threats.

The awareness in this category is considerably rising, due to the terrorist attacks we witnessed in Mumbai (in 2008) and the hotel bombings we read about in other countries. The hospitality industry is now beginning to take proactive measures to curb security threats. However, I would still say that it is still at a very nascent stage and the industry has just about started to look at security beyond basic CCTVs and alarm systems. What is indisputable is that hotels now need to invest more in security of their premises and their customers to give them peace of mind. However, the problem is that unlike their western counterparts, the biggest hurdle faced in the Indian hotel industry is the monetary investment, time and effort to upgrade their security systems.

Mehernosh Pithawalla is the Assistant Vice President, Marketing, Godrej Security Solutions.

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