Categories
Trends

Offers we can’t refuse

Indian shoppers are making a beeline for offers and bulk buying to save money. Mumbai shows 24% growth in modern trade.
By The Diarist | thediarist@themetrognome.in

Rising inflation, prices of essential commodities going up almost weekly, and incessant price shocks arising from increasing fuel prices, have all combined to put the Indian shopper to try and save as much money as he can. Naturally, shoppers are zeroing in on bulk buying and discounts like never before.

In a survey conducted recently by AC Nielsen India, titled ‘Understanding India’s new breed of shoppers’, the surveyors found an appreciable “uptick in deal-seeking behaviour, over half of shoppers (surveyed) now seek promotions.” The survey also reveals that a third of Indian shoppers choose bulk packs of commodities to beat the price rise.

Big deal

“The proportion of shoppers actively seeking offers in the stores they frequent has shot up from 39 per cent (in 2010) to 54 per cent, marking a sudden affinity for promotions at a time when shoppers are price-sensitive and retailers have succeeded in creating ‘deal-weeks’ as annual events that cater to a growing breed of bargain seekers,” the survey report says.

“An estimated one in six rupees spent on FMCG products is spent on items that are on offer. These offers may vary in nature and entice shoppers with additional volume for the same price, price discounts, ‘kind offers’ such as free gifts or a combination of these promotional tactics.

Shifting to modern trade outlets

Another interesting statistic is that Indian shoppers are rapidly making the shift from traditional shopping models (such as the neighbourhood kirana shop) to modern trade outlets such as hyper- and super-markets. Mumbai alone has seen a staggering jump in this trend – in the 2010-2011 survey period, our city showed a 24 per cent jump in modern trade growth. Mumbai was one of 17 key markets surveyed by AC Nielsen, and these markets constitute three-fourth of India’s modern trade sales.

“A comparison of long-term trends and a study of shopper behaviour reveals that the number of shoppers who visit Modern Trade (outlets) on a regular basis has doubled over a five-year period. And they are not simply strolling through the air-conditioned aisles – they are purchasing more than ever before as well. Today, about 21 per cent shoppers claim they spend more at Modern Trade than traditional trade, compared to 12 per cent five years ago,” the report says.

The Diarist is always on the lookout for new business trends. If you’ve noticed any unusual activity or have a statistic to share, write to thediarist@themetrognome.in.   

Categories
Become

‘In an online shop, you invest in people’

Monica Gupta runs Craftsvilla.com with her husband Manoj. She tells The Metrognome what it takes to run a business in the online space and how sound basics will ensure success in business

By The Editors/ editor@themetrognome.in

When and why did you decide to venture into the arts and crafts space?

I have been brought up in an environment wherein crafts were an integral part of the family routine. My mother used to do painting and embroidery regularly, while we as kids were asked to make the best out of waste products. My stay in the Unites States brought me closer to India and Indian culture. My road trip to Kutch (in —-) was the final decisive step towards deciding to take on art and craft as a business venture with a social heart.

Though e-commerce is growing in India, the typical Indian shopping mindset is to see the products first-hand and then commit to a purchase. How challenging has this been in terms of selling handicrafts online?

It is very challenging, but our past customer experience and our customer protection programme helps the customer to trust us and buy from us.

What is the working model of Craftsvilla.com?

Sellers register on Craftsvilla.com and upload the products. We have a very simple upload format. We then check the seller’s details and the products that are uploaded. After confirming all the details, we approve the products and the shop. They get an email as soon as their products are sold and the amount is transferred to their bank account within 21 days of the order. The seller has to ship the products within five days of the order and update the tracking number. The customer has a right to get a refund if the product is not shipped within the timeline. A customer also gets a refund if the product is not as per the given description, or is received in a damaged state.

Are you also involved with Kribha Handicrafts?

Kribha handicrafts is the company which manages the Craftsvilla.com website.

What was your professional background before you started the site? How has it helped you conceptualise and manage the site?

I have an MS in accounting from San Diego State University from the US. Before founding Craftsvilla.com, I was actively involved in the handicrafts industry in India for three years. I have extensively travelled across India, including the remote areas of Gujarat and Rajasthan, and I built strong relationships with multiple artisans and organizations, including Gram Shree, Kalaraksha, Sahaj and Sadhna. I have a very good understanding of categories like women’s clothing and accessories like bags.

Many e-commerce sites do not attract an appreciable uptick in sales despite heavy branding and marketing. What have you done differently with Craftsvilla.com?

Craftsvilla.com guarantees the lowest prices for all categories on the website, as manufacturers directly sell online with us and the middlemen’s commission is taken out altogether. Like we have earrings for as low as Rs 9 and sarees for as low as Rs. 99. Our customer protection programme also guarantees that customers get the right products at the right prices. Customer satisfaction helps us get them back and also in getting new members.

Are there any plans to open Craftsvilla stores?

We have no plans in the near future to open physical stores, as they have a limitation of space and hence the number of choices that we can give to our customers.

What is the overall size of your company?

We have 76 members in the Craftsvilla family at three different locations, and more than 1,000 vendor shops including 45 artisans and NGOs.

Are the overall costs of running the company lower in the online space, than if you were running a store?

The costs for online and offline are no different. In an offline store, you invest more in the space while in online shop you have to invest more in people.

For a person wishing to start a venture such as yours, what are some of the factors he/she would need to consider before they start?

It is necessary to have some basic field knowledge (of the industry) and an initial capital of around 10 lakhs. All business ventures require 100 per cent of your dedication and time.

Lastly, what is your mantra for a successful business venture?

There is no single success mantra. A business becomes successful when you have a good team working dedicatedly, a good and ethical business model and sufficient capital. Just take care of your customers, vendors, investors and employees and they will help you grow.

 

 

 

Categories
Trends

More men use smartphones than women

Study finds interesting correlations between smartphone usage and education, gender; North India leads in overall usage

by The Diarist/ thediarist@themetrognome.in

Yes, smartphones are in. And a recent study tells us exactly how in and why.

A recently-published study, ‘Smartphone incidence in urban India’ across the country by AC-Nielsen, conducted in the first quarter of this year, reveals some surprising truths about how the nation is using its smartphones. While North India leads the smartphone race, with one in every 10 being the owner of a smartphone (11 per cent incidence as per sample size), West India has an eight per cent incidence of usage. The East and South India account for six per cent usage.

What’s more, the study says, ‘While one out of every 10 men owns a smartphone, the figure is less than half for women’.

Another interesting statistic we found was that, as per the report, ‘those who have completed post-graduation in a professional stream are most likely to acquire and use a smartphone. 17 per cent fall in this category, while the figure is 12 per cent for those who are still in college.’

The stats for usage patterns are also illuminating:

– 87% use it for online searches

– 80% use it for social networking

– 72% chat and use webmail

– 59% stream videos, maps and navigation

– 30% use it for banking, travel and shopping

– 25% use it for mobile TV

There are a staggering 27 million mobile users in the country, of which nine per cent are smartphone users.

The Diarist is always on the lookout for trends in business and technology. If you have an insight to share, write to thediarist@themetrognome.in.

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